Orders and Shipping
A: Simply select the products you wish to purchase, add them to your cart, and follow the checkout process. You’ll need to provide shipping and payment information. We'll confirm your order via email.
A: Currently, we ship primarily within the UK. Please check back for updates as we expand our shipping destinations.
A: Orders typically ship within 2-3 business days. Delivery times vary based on your location but usually take between 3-5 business days within the UK.
Returns and Exchanges
A: We accept returns within 30 days of purchase for most items in new, unused condition. Please visit our Returns & Exchanges page for detailed information.
A: For exchanges, please contact our customer service to initiate the process. We will guide you through the steps to return the original item and select a new product.
Product Information
A: Check our sizing guide available on product pages. We provide detailed measurements and recommendations to help you choose the perfect fit for your pet.
A: Yes, we ensure all products meet high safety and quality standards. However, we recommend supervising your pet during play and checking product descriptions for any specific cautions.
Payment and Security
A: We accept major credit cards, PayPal, and other digital payment options. All transactions are secured with SSL encryption.
A: Absolutely. We take your privacy seriously and implement strict security measures to protect your information. Please refer to our Privacy Policy for more details.
Additional Support
A: We’re here to help! Contact us via email, phone, or our contact form on the website. Our customer service team will be happy to assist you with any inquiries.